At Simply Lunch we take your privacy very seriously and will ensure personal information is handled securely. We have detailed the information we hold on our customers and the steps we take to protect your privacy.
How we collect information
- Our website registration process
- Our new customer registration form
What information we hold
- Contact Name
- Contact Telephone Number
- Contact Fax Number
- Contact Email Address
- Invoice Address
- Delivery Address
- Company Registration Number
- VAT Registration Number
- Trade References
How we use it
Customer information is used to ensure we can fulfil our contractual arrangements to you. Upon your agreement, your information will also be used to send information regarding new products and services that we think will be of interest. We may occasionally contact you for market research purposes to help better our service to you. Your information is held on our secure IT system which is protected with a combination of physical and technological measures.
When we disclose it
We may share your information with government agencies, financial and insurance services and couriers for business critical reasons. We use MailChimp to deliver marketing emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our mailings. For more information, please see Mailchimps privacy notice.
Any information transferred to the above organisations will be done so safely and securely.
If you visit our website, some of the information we collect about your visit is not personal information because it does not reveal your identity. A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record- keeping purposes and allows us to analyse our site traffic patterns. A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies.
You are in control
You are entitled to view, amend, or delete the personal information that we hold. Email your request to firstname.lastname@example.org with data request in the email subject. If you would like to stop receiving marketing from Simply Lunch there is an easy unsubscribe option on the emails we send to you or you can email email@example.com with unsubscribe in the email subject.
How long do we keep it
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
If you have a complaint with how we have handled your personal information please feel free to give us a call on 0345 200 7631 and we will investigate your complaint.
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